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Monday, Jan. 5, 2009
To Whom It May Concern:
I will begin by telling how I got into “rv-ing” and end with my “impressive” experience with Mid-State RV.
My best friend Mike and I decided 2008 was the year we would begin “rv-ing” once-a-month as part of our desire for our families to travel together and to be able to get away from the hustle and bustle of the work week. So, in January, my wife and I bought a travel trailer and we put our plan into motion. Little did we know that the trailer we bought would be too small. With three young children and the frequent experience of inclement weather, camping began to turn into a drag. At that time, Mike was camping in a very nice high-wall pop-up camper. It was easy to tow and had a lot of room. He decided, though, to go ahead and get something else because he wanted the luxury of not having all the set-up preparation and also needed room for his growing family. So, he contacted Mid-State RV because of good experiences in previous years and bought a new Coachmen fifth wheel. That month when camping together, I saw the unit and was impressed by the quality of the unit and the number of slides. It was at that point I decided to begin searching for something that better met my family’s needs. And, after scouring the Internet and communicating with several other dealers, Mike referred me to Mid-State RV and assured me I would have a good experience. Once we found the model and completed negotiations through Rex Gambill, I came down from North Georgia to pick up my unit -- a pre-owned Coachmen. It had more space and many more features than the other one. I was satisfied.
Then, we found a leak! Buying pre-owned was a risky move, but I liked the model and was impressed with it upon inspections. The leak was shocking because we had already gone camping once and had no trouble whatsoever. My first thought was to not even contact Mid-State because it was a pre-owned model, and I could fix the problem myself. However, I felt it important that they know the condition of the products they sold. So, I e-mailed the concern along with pictures.
Immediately, I received an e-mail from Rex advising me that he was in contact with the owner and would be back in touch. This was followed up with a phone conversation where he told me to bring the trailer down and they would see what could be done.
I brought the trailer down and was greeted by the president of the company, Lee Pickard. He looked at the problem with me and told me when it would be repaired.
Two weeks later, I received a phone call saying my unit was repaired and ready for pick-up. It was during the week and they allowed me to get it after-hours. I was very pleased with the workmanship and materials used to repair the problem.
And, the rest is history. I look forward to many more great experiences with the good folks at Mid-State RV. Many thanks to Rex, Lee, Debbie and others for making our RV purchase and experience a great one!
Sincerely yours,
Travis & Wendy Mullis
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