Customer Testimonials

Thanks to Keith, Lee, Michelle and everyone else at Mid-State for the help, guidance and advice.

At that time we didn't know where to go or things we needed to do, and Lee set that all up for us.

We felt like we were with friends and neighbors.

We are very satisfied and happy with our new Coachmen trailer.

Waldo and Norma Raymond

from Michigan

Monday, Jan. 5, 2009

To Whom It May Concern:

I will begin by telling how I got into “rv-ing” and end with my “impressive” experience with Mid-State RV. 

My best friend Mike and I decided 2008 was the year we would begin “rv-ing” once-a-month as part of our desire for our families to travel together and to be able to get away from the hustle and bustle of the work week.  So, in January, my wife and I bought a travel trailer and we put our plan into motion.  Little did we know that the trailer we bought would be too small.  With three young children and the frequent experience of inclement weather, camping began to turn into a drag.  At that time, Mike was camping in a very nice high-wall pop-up camper.  It was easy to tow and had a lot of room.  He decided, though, to go ahead and get something else because he wanted the luxury of not having all the set-up preparation and also needed room for his growing family.  So, he contacted Mid-State RV because of good experiences in previous years and bought a new Coachmen fifth wheel.  That month when camping together, I saw the unit and was impressed by the quality of the unit and the number of slides.  It was at that point I decided to begin searching for something that better met my family’s needs.  And, after scouring the Internet and communicating with several other dealers, Mike referred me to Mid-State RV and assured me I would have a good experience.  Once we found the model and completed negotiations through Rex Gambill, I came down from North Georgia to pick up my unit -- a pre-owned Coachmen.  It had more space and many more features than the other one.  I was satisfied.

Then, we found a leak!  Buying pre-owned was a risky move, but I liked the model and was impressed with it upon inspections.  The leak was shocking because we had already gone camping once and had no trouble whatsoever.  My first thought was to not even contact Mid-State because it was a pre-owned model, and I could fix the problem myself.  However, I felt it important that they know the condition of the products they sold.  So, I e-mailed the concern along with pictures.

Immediately, I received an e-mail from Rex advising me that he was in contact with the owner and would be back in touch.  This was followed up with a phone conversation where he told me to bring the trailer down and they would see what could be done.

I brought the trailer down and was greeted by the president of the company, Lee Pickard.  He looked at the problem with me and told me when it would be repaired.

Two weeks later, I received a phone call saying my unit was repaired and ready for pick-up.  It was during the week and they allowed me to get it after-hours.  I was very pleased with the workmanship and materials used to repair the problem.

And, the rest is history.  I look forward to many more great experiences with the good folks at Mid-State RV.  Many thanks to Rex, Lee, Debbie and others for making our RV purchase and experience a great one!
 

Sincerely yours,

Travis & Wendy Mullis

Thursday, July 31, 2008

Bob,

I hope you enjoyed your day off and anniversary.  Happy 37th.  I wanted to write and let you know how it went yesterday.  Everyone that helped in our transaction was very helpful and nice and we couldn't have asked for better people to deal with.  The gentleman that went over our coach with us ( I think his name was Dennis) was especially nice and thorough.  He seemed very educated in this coach and showed me things I never knew before.  I really appreciate that.  Everything that you and I talked about was on the coach and more.  I apologize for seeming so cautious about it but I hope you understand.  We've never made a deal, sight unseen before in our lives and it was a little nerve wracking.  Jeff and Keith were also nice and very helpful, truly nice guys.  This is our first fifth wheel and it will take some time to get used to.  Here's a little story for future customers and ones new to RVing, As soon as we left your lot and got back on to 75, about 5 miles down the road, a semi was passing us on the right and its front right tire blew out almost causing him to wreck into us in our lane.  Scary.  Thought we were dead but everything handled the way it was supposed to and the trucker was fine also.  We made it home in one piece and are leaving today after work to camp this weekend.

Anyway, I just wanted to thank you and everyone else that assisted us yesterday and to let you know that we really appreciated it.

Regards,

Hank and Carrie Riley
(by email)

Monday, June 2, 2008

Hello again Rex. Thanks for giving us such a great deal on the new Coachmen camper. It pulls great and I know Ferrell and I are going to really enjoy it a lot. We are now planning to spend a lot of time camping and traveling. Thanks for making this possible for us. Also, give our thanks to all the wonderful people at Mid-State RV as well. ... God bless to all there. Hope to see you all again real soon.

Sincerely,

Wade and Ferrell Bridges 

To: Lee Pickard, owner
      Mid-State RV Center

On April 21st my wife and I purchased a Coachmen Mirada 300QB.

We were recommended to your company by a fellow Good Sam Club member.

Since the date of purchase and follow-up warranty work date, we have been thrilled by your associates' professionalism and kindness to us. Everyone was willing to help, but the following people went the extra mile to make Sandy and I feel good about our motorhome purchase:

• Dennis Price, Sales
• Dennis Holloman, Setup and Delivery
• Greg Lindsey, Service Advisor
• Joan Yingst, Parts Retail
• Chuck Schadron, Service Technician
• Tom Black, Sales

Because of the input from Greg and Joan, we'll be back for additional accessories.

Thanks again for the great team you've put together.

Sincerely,

Joe and Sandy Rizzo

May 27, 2008

Mr. Pickard,

I would like to thank you for a wonderful experience at your dealership. I have purchased many RVs in the past and have never met a bunch of outstanding people that I had the privilege to meet. Rex Gambill did an outstanding job in getting what I needed in every way. Dan (Bellamy) the service technician also did an outstanding job in explaining how to use my new RV.

I look forward to purchasing new RVs in the future and recommending to all that are interested to your dealership.

Thanks again.

Sincerely,

Louis Gombkoto